At Royal Ride Limo, we understand that travel plans can change and that you may occasionally need to cancel or modify a reservation. To make the cancellation process clear and straightforward, we have established the following Cancellation and Refund Policy. Please review the terms below before making or changing a reservation.

1. Refund Eligibility

Whether you qualify for a refund depends on the vehicle category booked and how far in advance the cancellation is submitted:

• Sedans and SUVs: Cancellations must be received at least 24 hours before the scheduled pickup time.
• Luxury Vans: Cancellations must be received at least 48 hours before the scheduled pickup time.
• Limousines and Buses: Cancellations must be received at least 72 hours before the scheduled pickup time.

Cancellations made within the applicable time period may qualify for a refund, subject to the cancellation fee described below.

2. Cancellations That Are Not Eligible for a Refund

A reservation will generally be considered non-refundable when the cancellation is made after the applicable cancellation deadline. This includes:

• Sedan or SUV cancellations made less than 24 hours before the scheduled pickup.
• Luxury Van cancellations made less than 48 hours before the scheduled pickup.
• Limousine or Bus cancellations made less than 72 hours before the scheduled pickup.
• Cancellations made after the chauffeur has already departed or is on the way to the designated pickup location.

3. Cancellation Fee

For cancellations that qualify for a refund, 50% of the reservation amount will be retained as a cancellation fee. This fee helps cover operational, administrative, scheduling, and payment-processing costs associated with the reservation.

The remaining eligible amount will be refunded in accordance with this policy.

4. How to Request a Refund

Customers who qualify for a refund should contact our support team to submit a cancellation and refund request.

Please send your request to:

Email: info@theroyalridelimo.com

When contacting us, please provide your reservation details so that we can locate and review your booking.

A 4.00% credit card processing fee will be deducted from applicable refunds.

5. Refund Processing

Once a valid cancellation and refund request has been received and approved, Royal Ride Limo will process the refund within 72 hours.

Although we initiate the refund within this timeframe, the time required for the funds to appear in your account may vary depending on your bank, credit card company, or other payment provider.

6. Group and Large Reservations

Reservations involving multiple Luxury Vans, Limousines, or Buses may be subject to cancellation terms different from those stated above.

For large groups, special events, corporate transportation, or other multiple-vehicle reservations, customers should contact Royal Ride Limo directly to confirm the cancellation and refund terms applicable to their booking.

7. Contact Us

If you have any questions about cancellations, refunds, or the terms applicable to your reservation, please contact our customer support team.

Royal Ride Limo
Email: info@theroyalridelimo.com
Contact: +1 (888) 383-3316
Customer Support: Available 24/7

We strive to make our cancellation and refund procedures clear and fair while ensuring that our operational commitments can be properly managed.

Thank you for choosing Royal Ride Limo for your transportation needs.