Legal
Privacy and Cookies Policy
Effective Date: September 5, 2026
Scope
This Privacy and Cookies Policy explains how Royal Ride Limo (“Royal Ride Limo,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit or use our website, mobile applications, and related services.
We are committed to handling your information responsibly and maintaining appropriate safeguards to protect your privacy.
Data Controller Name and Contact Information
- Controller: Royal Ride Limo
- Website: theroyalridelimo.com
- Email: info@theroyalridelimo.com
1. Privacy Policy
Data Security
Royal Ride Limo takes reasonable and appropriate technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, modification, loss, or destruction.
We regularly review and improve our security practices as our services and technology develop.
Use of Our Website and Services
Royal Ride Limo provides black car, limousine, airport transportation, point-to-point transportation, and related services through its website and, where applicable, mobile applications.
By accessing or using our platforms, you acknowledge that your information may be handled in accordance with this Privacy and Cookies Policy.
Information Collected When You Register or Book a Ride
When you create an account, request a quote, make a reservation, or use our transportation services, we may collect information necessary to provide and manage your booking.
Depending on the service, this may include:
- Name
- Telephone number
- Email address
- Pickup and drop-off locations
- Travel information
- Flight details
- Number of passengers
- Vehicle preferences
- Booking preferences
- Special requests
- Account information
- Other information necessary to fulfill your transportation request
We may use this information to:
- Process and manage reservations;
- Coordinate transportation services;
- Communicate with you regarding your booking;
- Provide customer support;
- Send important service-related notifications;
- Improve our services and customer experience; and
- Meet applicable legal and regulatory obligations.
Payments and Fraud Prevention
Payments may be processed through secure third-party payment providers. Royal Ride Limo may receive limited payment-related information necessary to confirm and manage transactions, while sensitive payment information may be processed directly by the applicable payment provider.
We may also use information and security tools to identify, investigate, and prevent suspected fraudulent or unauthorized transactions.
Communications
We may contact you by email, telephone, text message, or other available communication methods regarding reservations, changes to bookings, service updates, account information, customer support matters, or other communications necessary to provide our services.
Where required, we will obtain appropriate consent before sending promotional communications.
SMS Messaging & Consent
Royal Ride Limo may use SMS text messaging to communicate with customers regarding reservations, booking confirmations, pickup information, chauffeur updates, trip notifications, and customer service.
Customers may voluntarily opt in to receive SMS messages by using an SMS consent checkbox on our website or through another permitted consent method.
By opting in, you agree to receive SMS messages from Royal Ride Limo for the purposes described above.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP.
SMS consent is not a condition of purchasing any service from Royal Ride Limo.
Royal Ride Limo does not sell or rent your mobile phone number.
No mobile opt-in or text-message consent will be shared with third parties or affiliates for their own marketing purposes.
Your SMS consent information may be retained to document your consent and manage your messaging preferences.
For more information about our SMS messaging practices, please review our SMS Terms & Conditions.
For more information about how we collect, use, and protect your personal information, please review this Privacy and Cookies Policy.
Marketing Emails and Newsletters
Royal Ride Limo may send promotional emails, newsletters, special offers, or other marketing communications where permitted by applicable law and, when required, with your consent.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us at info@theroyalridelimo.com .
Please note that opting out of marketing communications does not prevent us from sending essential messages relating to an existing booking or service.
Third-Party Service Providers and Data Processors
We may work with trusted third-party companies and service providers that process information on our behalf.
These providers may assist with:
- Payment processing
- Website hosting
- Analytics
- Advertising
- Communications
- Customer support
- Security
- Booking management
- Customer relationship management
- Other business operations
Where applicable, we require service providers to handle personal information in accordance with appropriate confidentiality and data protection requirements.
Mobile Application Features
If Royal Ride Limo provides mobile applications, certain features may collect information relating to your use of the application.
Depending on the features available, you may be able to manage certain privacy or notification settings through your device or application settings.
Social Media and Third-Party Platforms
Our website may contain social media buttons, plugins, or links to third-party platforms.
These services may collect information about your interaction with their features in accordance with their own privacy policies and terms.
Royal Ride Limo does not control the privacy practices of third-party social media providers.
Automated Decision-Making
Royal Ride Limo does not use automated decision-making or profiling that produces legal or similarly significant effects on individuals unless otherwise disclosed and permitted under applicable law.
Data Retention and Deletion
We retain personal information for only as long as reasonably necessary to:
- Fulfill the purposes described in this policy;
- Provide our services;
- Maintain business records;
- Resolve disputes;
- Enforce agreements;
- Prevent fraud; or
- Comply with legal and regulatory requirements.
When information is no longer required, we may securely delete, destroy, or anonymize it in accordance with our applicable retention practices.
Policy Changes
Royal Ride Limo may revise this Privacy and Cookies Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
Any updated version will be made available through our website.
We encourage you to review this policy periodically to remain informed about how we handle personal information.
2. Cookies Policy
Royal Ride Limo may use cookies and similar tracking technologies provided by us or by third-party service providers.
These technologies may be used for website functionality, analytics, advertising, security, personalization, and performance measurement.
The technologies and services that may be used include the following:
Microsoft Advertising (Bing Ads)
Microsoft Advertising, formerly known as Bing Ads, may use cookies or similar technologies to measure advertising performance, understand interactions with advertisements, and provide more relevant advertising.
Google DoubleClick
Google DoubleClick technologies may use cookies to help deliver, measure, and optimize online advertising campaigns and understand interactions with advertisements.
Meta / Facebook Advertising
Meta technologies, including Facebook Custom Audiences and related advertising tools, may use cookies or similar technologies to recognize visitors who have interacted with our website and help measure advertising performance and deliver relevant advertisements.
Google Ads
Google Ads technologies may use cookies and related tracking mechanisms to measure conversions, evaluate advertising campaigns, and understand how users interact with our advertisements.
Google Analytics
Google Analytics may collect information about how visitors interact with our website.
Cookies and similar technologies may be used to analyze traffic, understand visitor behavior, monitor website performance, and help us improve our services.
Google Dynamic Remarketing
Google remarketing technologies may allow us to display advertisements to people who have previously visited or interacted with our website.
These technologies may use cookies or similar identifiers to support relevant advertising campaigns.
Google Firebase
Where Firebase services are used within our applications or technology infrastructure, they may collect usage and technical information to help us monitor application performance, analyze usage, improve functionality, and enhance the user experience.
Google Fonts
Our website may use Google Fonts to provide and display fonts consistently. Depending on how the service is implemented, your browser may connect to Google's servers to retrieve font resources.
Google reCAPTCHA
Google reCAPTCHA may be used to protect our website and forms against spam, automated activity, and abuse.
The service may collect technical and usage information and use cookies or similar technologies for security and risk analysis.
Google Tag Manager and Conversion Tracking
Google Tag Manager may be used to manage website tags and tracking technologies.
Conversion tracking technologies may help us measure the effectiveness of advertising campaigns and understand actions taken by visitors after interacting with advertisements.
Hotjar
Hotjar may use cookies and similar technologies to help us understand how visitors interact with our website.
Depending on the features enabled, this may include behavioral analytics, heatmaps, feedback tools, and session-related information used to improve website usability.
LinkedIn Marketing Solutions
LinkedIn advertising technologies may use cookies or similar technologies to measure advertising performance, understand website activity, and provide or evaluate targeted advertising based on users' interactions.
Mailchimp
If Mailchimp is used for our email communications, tracking technologies may help us understand the performance of email campaigns, including whether communications are opened or interacted with and whether users take certain actions after receiving them.
Mixpanel
Mixpanel may use cookies or similar technologies to analyze how users interact with our website or applications.
This information can help us understand user behavior, identify areas for improvement, and enhance our services.
Salesforce
Salesforce technologies may be used to manage customer relationships, communications, support interactions, and other business processes.
Cookies or similar technologies may be used to support these functions and improve customer interactions.
X / Twitter Advertising
Advertising technologies associated with X (formerly Twitter) may use cookies or similar technologies to measure advertising campaigns, understand interactions with our website, and provide or evaluate personalized advertising.
Managing Cookies
Depending on your browser, device, and location, you may be able to control or delete cookies through your browser settings.
You may also be presented with cookie preference options where required by applicable law.
Disabling certain cookies may affect the functionality, performance, or availability of some features on our website.
Contact Us
If you have questions about this Privacy and Cookies Policy, our data practices, SMS communications, or your personal information, please contact:
Royal Ride Limo
Email:
info@theroyalridelimo.com
Website:
theroyalridelimo.com
Contact:
+1 (835) 280-3551